> ## Documentation Index
> Fetch the complete documentation index at: https://wiki.daki.cc/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Quick answers to the most common questions about Daki Hosting.

## General

<AccordionGroup>
  <Accordion title="What is Daki Hosting?">
    Daki Hosting is a Freemium hosting provider founded in 2021, based in Germany. It offers free hosting for Discord bots and Node.js/Python applications, paid plans with dedicated high-performance resources, dedicated game server plans, and custom solutions (VPS, dedicated servers) on request.
  </Accordion>

  <Accordion title="Where are Daki's servers located?">
    All servers — Free Tier and paid — are hosted in Germany.
  </Accordion>

  <Accordion title="Can I partner with Daki?">
    Daki does not currently offer third-party partnerships. If you'd like to support Daki, consider upgrading to a paid plan or recommending the service to others in your community.
  </Accordion>

  <Accordion title="Is Daki carbon neutral?">
    Yes. Daki participates in carbon offset programs. See the Stripe Climate page linked from daki.cc for details.
  </Accordion>
</AccordionGroup>

***

## Free Tier

<AccordionGroup>
  <Accordion title="Is the Free Tier really free?">
    Yes, completely free — no credit card required. Runtime is maintained by watching short ads: each ad (\~2 minutes) adds 3 days, up to 2 ads per day, with a maximum of 30 days total <Tooltip tip="The time budget a Free Tier server runs for; extend it by watching ads.">runtime</Tooltip>.
  </Accordion>

  <Accordion title="How much runtime does my free server start with?">
    Your free server starts with **3 days** of runtime when first created.
  </Accordion>

  <Accordion title="How do I extend my free server's runtime?">
    Watch ads in the <Tooltip tip="The free-hosting site (dash.daki.cc) where you manage your free server.">Free Tier Dashboard</Tooltip> at [dash.daki.cc](https://dash.daki.cc). Each ad adds 3 days, up to 2 ads per day (+6 days max/day), with a 30-day cap.
  </Accordion>

  <Accordion title="What happens if I don't renew in time?">
    When runtime hits zero, your server is **suspended**. You have a **2-day grace period** to renew by watching ads. After those 2 days, the server is **permanently deleted** and cannot be recovered.
  </Accordion>

  <Accordion title="Can I run multiple free servers?">
    No. Each person is limited to one Free Tier account and one server. Creating multiple accounts is a Terms of Service violation.
  </Accordion>

  <Accordion title="Which programming languages are available on the Free Tier?">
    Only **Node.js** and **Python**.
  </Accordion>

  <Accordion title="What resources does a free server include?">
    50% CPU (shared), 512 MB RAM, and 1,024 MB (1 GB) disk storage.
  </Accordion>

  <Accordion title="Can my Free Tier bot receive HTTP requests or serve a website?">
    No. Free Tier servers do not have publicly accessible ports. Applications that need to receive inbound connections (web servers, APIs, webhooks) require a paid plan. Discord bots are not affected — they connect outbound to Discord. See [Network & Allocations](./guides/network-allocations).
  </Accordion>
</AccordionGroup>

***

## Paid Plans

<AccordionGroup>
  <Accordion title="What App & Bot Hosting plans are available?">
    Three plans on AMD Ryzen 9 9900X hardware: **Bronze** (€2/month, 100% CPU, 2 GB DDR5, 6 GB NVMe, 2 <Tooltip tip="A slice of a paid plan's resources that runs as its own server instance.">Splits</Tooltip>), **Silver** (€4/month, 200% CPU, 4 GB DDR5, 9 GB NVMe, 3 Splits), and **Gold** (€6/month, 300% CPU, 6 GB DDR5, 12 GB NVMe, 4 Splits). See [App & Bot Hosting Plans](./guides/paid-plans).
  </Accordion>

  <Accordion title="Is there a contract or minimum commitment?">
    No. Daki uses a <Tooltip tip="Pay for time up front — no contract; renew only when you want.">prepaid</Tooltip> model — no contracts, no lock-in. Pay for the time you need and renew only when you want to. If you choose not to renew, your service simply expires.
  </Accordion>

  <Accordion title="What are Splits?">
    Splits let you run multiple server instances on one paid plan by dividing your plan's resources. Bronze = 2 servers max, Silver = 3, Gold = 4. See [Understanding Splits](./guides/splits).
  </Accordion>

  <Accordion title="Are there game server plans?">
    Yes. Game server plans (Quest through Legend) run on AMD EPYC processors and start at €4/month. See [Game Servers](./guides/game-servers).
  </Accordion>

  <Accordion title="What happens when a paid plan expires?">
    The server is **suspended** (goes offline, files preserved). You then have a **7-day window** to renew. After 7 days without renewal, the service is permanently cancelled and all data is deleted.
  </Accordion>

  <Accordion title="What is the uptime guarantee?">
    All paid plans include a **99.9% uptime SLA**. See daki.cc for the full <Tooltip tip="Daki's 99.9% uptime guarantee, included on paid plans.">SLA</Tooltip> document.
  </Accordion>

  <Accordion title="Are there annual plans?">
    Not currently. Pre-load credits in the <Tooltip tip="Daki's billing site (billing.daki.cc) for plans, invoices, credits, and payments.">Billing Panel</Tooltip> to cover multiple months without manual renewal.
  </Accordion>
</AccordionGroup>

***

## Portal & Server Management

<AccordionGroup>
  <Accordion title="What is the Portal?">
    The <Tooltip tip="Daki's Pterodactyl-based server-management panel (portal.daki.cc).">Portal</Tooltip> ([portal.daki.cc](https://portal.daki.cc)) is Daki's server management panel, built on a customized Pterodactyl installation. Free Tier and paid app/game servers are all managed here. VPS and dedicated servers are managed separately.
  </Accordion>

  <Accordion title="How do I log in to the Portal?">
    Use the <Tooltip tip="Single sign-on — one-click Portal login with no separate password.">SSO</Tooltip> button in the Free Tier Dashboard (Credentials tab) or in the Billing Panel (active service page). Or log in directly with your Portal email and password — found in the Credentials tab (Free Tier) or Access/Password tabs (Billing Panel).
  </Accordion>

  <Accordion title="How do I upload a folder?">
    The web file manager does not support direct folder upload. Either (1) compress to a `.zip` or `.tar.gz`, upload, and extract in the Portal; or (2) use <Tooltip tip="Secure File Transfer Protocol — upload/download files with no size limits.">SFTP</Tooltip> for unrestricted transfers. See [File Manager](./guides/file-manager).
  </Accordion>

  <Accordion title="How do I run shell commands in the console?">
    Set the startup command to `bash` in the Startup tab, then restart. The console will then accept shell commands interactively. See [Console & Power Actions](./guides/console).
  </Accordion>

  <Accordion title="How do I set environment variables like my bot token?">
    Create a `.env` file on your server using the file manager or SFTP, and use a library like `dotenv` (Node.js) or `python-dotenv` (Python) to load it. See [Environment Variables](./guides/environment-variables).
  </Accordion>

  <Accordion title="How do I add another user to my server?">
    Go to the Subusers tab in the Portal, click New User, and enter their Portal email address. They must have a Daki account. See [Subusers](./guides/subusers).
  </Accordion>

  <Accordion title="What is the difference between an egg and a Docker image?">
    The **egg** defines the programming language and server type (e.g., Node.js). The **Docker image** is the specific version of that language (e.g., Node.js 22). Change the <Tooltip tip="A preconfigured template that sets your server's language and type.">egg</Tooltip> in the Settings tab; change the <Tooltip tip="The specific runtime version your server's container runs (e.g. Node.js 22).">Docker image</Tooltip> in the Startup tab. See [Eggs & Docker Images](./guides/eggs-and-images).
  </Accordion>
</AccordionGroup>

***

## Billing & Payments

<AccordionGroup>
  <Accordion title="What payment methods do you accept?">
    Stripe (cards, Apple Pay, Google Pay, Klarna, WeChat Pay, Alipay, Satispay, and more), MOLLIE (iDEAL, Bancontact, and other regional methods), PayPal, and NowPayments (crypto: SOL, LTC, USDT, and more).
  </Accordion>

  <Accordion title="Where do I find credits in the Billing Panel?">
    Go to **Account → Credits** in the Billing Panel at [billing.daki.cc](https://billing.daki.cc).
  </Accordion>

  <Accordion title="Where do I add a payment method?">
    Go to **Account → Payment Methods** in the Billing Panel.
  </Accordion>

  <Accordion title="How does auto-renewal work?">
    At the end of each 30-day period, credits are used first; a saved payment method is charged if credits are insufficient. There is no obligation — if you prefer not to auto-renew, simply don't load credits or save a payment method, and your service will expire naturally at period end.
  </Accordion>

  <Accordion title="Can I pre-pay for multiple months?">
    Yes. Load credits in the Billing Panel to cover as many months as you want in advance.
  </Accordion>

  <Accordion title="I forgot my Billing Panel password — how do I reset it?">
    Use the **"Forgot Password"** link on the Billing Panel login page at [billing.daki.cc](https://billing.daki.cc). A reset link will be sent to your registered email address.
  </Accordion>
</AccordionGroup>

***

## Support

<AccordionGroup>
  <Accordion title="How do I get support as a Free Tier user?">
    Open a ticket through the Daki Discord server at [discord.gg/daki](https://discord.gg/daki). Navigate to the ticket channel and follow the instructions to create one.
  </Accordion>

  <Accordion title="How do I get support as a paid customer?">
    You can open a ticket through the **Billing Panel** at [billing.daki.cc](https://billing.daki.cc) (recommended for billing and account issues) or through the **Discord ticket system** at [discord.gg/daki](https://discord.gg/daki). Both channels are available to paid customers.
  </Accordion>

  <Accordion title="Is there a status page?">
    Yes. Check [status.daki.cc](https://status.daki.cc) for live service health and uptime history.
  </Accordion>
</AccordionGroup>