> ## Documentation Index
> Fetch the complete documentation index at: https://wiki.daki.cc/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Help

> How to reach Daki Hosting support depending on your account type, and where to check service status.

Daki offers support through two channels: a **ticket system** and the **Discord community**. The right channel depends on your account type and the nature of your issue.

## What you'll learn

* Which support channel to use depending on your account type
* How to open a support ticket
* How to get community help on Discord
* How to check service status

***

## Which Channel Should I Use?

| Account type          | Support channel                                                    |
| :-------------------- | :----------------------------------------------------------------- |
| **Free Tier**         | Discord ticket system                                              |
| **Paid plans**        | Billing Panel ticket system *(preferred)* or Discord ticket system |
| **General questions** | Discord community                                                  |
| **Service outages**   | Status page first, then tickets                                    |

***

## Discord Ticket System (Free Tier & Paid)

All users can open a support ticket through the Daki Discord server at [discord.gg/daki](https://discord.gg/daki).

**Free Tier users** should use the Discord ticket system as their primary support channel.

**How to open a Discord ticket:**

1. Join the Discord server at [discord.gg/daki](https://discord.gg/daki).
2. Navigate to the ticket channel.
3. Follow the instructions to create a new ticket.
4. Describe your issue clearly and include relevant details (server name, error messages, etc.).

***

## Billing Panel Ticket System (Paid Users)

Paid customers also have access to a built-in ticket system in the <Tooltip tip="Daki's billing site (billing.daki.cc) for plans, invoices, credits, and payments.">Billing Panel</Tooltip> at [billing.daki.cc](https://billing.daki.cc). This is the recommended route for billing and account-specific issues, as it gives staff direct access to your account details.

Billing Panel tickets are best for:

* Billing and payment questions
* Service lifecycle issues (<Tooltip tip="The server is offline but its files are preserved, pending renewal.">suspension</Tooltip>, renewal, cancellation)
* Service requests (VPS, dedicated server, custom plan)
* Any issue that requires staff access to your account

**How to open a Billing Panel ticket:**

1. Log in to [billing.daki.cc](https://billing.daki.cc).
2. Navigate to **Tickets**.
3. Click **New Ticket** and describe your issue clearly.
4. The Daki team will respond in the ticket thread.

***

## Discord Community

Beyond tickets, the Daki Discord is an active community where you can:

* Ask general questions and get quick answers from staff and other users
* Follow `#news` for announcements and scheduled maintenance
* Connect with other Daki users and share projects

**Join:** [discord.gg/daki](https://discord.gg/daki)

***

## Service Status

Before opening a ticket for a suspected outage, check the status page:

**Status:** [status.daki.cc](https://status.daki.cc)

The status page shows the current health of all Daki services and recent uptime history. If there is an active incident, it will be listed there with updates.

***

## Contact Details

| Channel                   | Details                                                   |
| :------------------------ | :-------------------------------------------------------- |
| **Discord**               | [discord.gg/daki](https://discord.gg/daki)                |
| **Billing Panel Tickets** | [billing.daki.cc](https://billing.daki.cc) *(paid users)* |
| **Email**                 | [support@daki.cc](mailto:support@daki.cc)                 |

***

## Next Steps

* [Troubleshooting](./troubleshooting) — Self-diagnose common server issues before contacting support.
* [FAQ](../faq) — Answers to the most common questions.